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The Dialogs page is intended for viewing the dialog of the User with the Assistant. Viewing of the Dialogs page is available to the User under the Workflow Administrator role.

The view of the Dialogs page is presented below.

The header Dialogs is located along the upper right edge. The dialogs search bar is located on the right edge parallel to the title. 

Description of the Dialogs page interface elements

The description of the interface elements of the Dialogs page is presented in the table below.

Element name

Element type

Note

untitled

Search field (1)

  • The search is performed by the first characters entered. The search bar contains the text Search
  • The search is performed by user, skill, user text and bot text
  • The case is not taken into account
  • The search by part of the phrase is available: the entered text can be in any part of the value in the columns of the Dialogs table

Button

Export (2)

Clicking on it opens the Export modal window

For more details, see Description of interface elements of the Export modal window

Dropdown list

Columns (3)

A filter to customize the columns that should be displayed in the Dialogs table:

  • available values in the dropdown list - names of all table columns
    column that cannot be disabled in the list - User.

There is an Apply button in the dropdown list. It applies everything that is selected. Clicking the button confirms the selection made, the list closes, and columns appear/hide in the table.

The Cancel button does not apply the current changes. The table will be displayed in the previously applied variant.

Visible if at least one chat result is added to the table.

Table (untitled)

Table of chat results (4)

 

Objects in the table are arranged by the date of adding a chat result.

Visible if at least one chat result is added to the table.

More details in the Dialogs table interface description.

Description of the interface of the Dialogs table

All items in the table are always displayed.

Description of interface elements of the Dialogs page table

Element name

Template/Example

Description

User (1)

Template:

<First name Last name>

Example:

Constantinoplesky K.

Contains the full name of the user who sent the request to the chat room

Skill (2)

Example:

Classifier for certificates

 

Contains the name of the chat skill selected by the user, by means of which the user's chat request was processed

Date and time (3)

Template:

dd <short name of month>. yyyy hh:mm:ss

Example:

29 May 2024 22:31:01

Date/time when the request was sent by the user

Feedback (4)

Example:

Yes

Displays whether the Launch feedback button has been used on the assistant's response

User text (5)

Example:

I want to take a vacation

Displays the text entered by the user in the chat room

Bot text (6)

Example:

vacation processing topics

The bot text is displayed

The User, Skill, Date and Time, Feedback columns have a sorting option .

As you hover over the text in the Bot text column in the table, tooltips appear. 

Export button

The Export button is located below the Dialogs header. 

Clicking the Export button opens the Export modal window:

Description of the interface elements of the Export modal window

Element name

Template/example

Description

Field

Start of the period (1)

Template:

dd.MM.yyyy hh:mm:ss

Example:

21.05.2024 22:31:01

  • Date from which date the information should be exported


  • Default value - current date


  • If you click on the field, the widget (3) with date and time selection is displayed and contains:

    • Year and month selection buttons

    • Calendar to select the day of the month

    • Buttons for selecting hours, minutes and seconds

    • Now - when pressed, the current date-time is set, the widget closes
    • Ok - click to set the selected date-time, the widget closes
  • The earliest value corresponds to the date when the first record was added to the Dialogs table
  • The user cannot select a date earlier than the date of adding the first record to the Dialogs table
  • The start date of the period cannot be later than the end date

Field

End of the period (2)

Template:

dd.MM.yyyy hh:mm:ss

Example:

21.06.2024 20:31:01

  • Information export end date

  • The default value is the current date

  • When you click on the field, a widget with date and time selection is displayed and contains:

    • Year and month selection buttons
    • Calendar to select the day of the month
      Buttons for selecting hours, minutes and seconds
    • Now - when clicked, the current date-time is set, the widget (5) closes.
    • Ok - when clicked, the selected date-time is set, the widget closes.


  • The last value corresponds to the current date
  • User cannot select a date later than the current date
  • The end date of the period cannot be earlier than the start date

Button

Export (4)

  • When you click on the Export button, the explorer opens and a zip folder containing a csv file with the chat history of the selected period is uploaded. Below you can see History file in .csv format
  • The Export modal window closes, the user remains on the Dialogs page

Buttons

Cancel (5)

Button to cancel dialog export

When clicked, the Export modal window closes and the user remains on the Dialogs page


A file with the chat history of the selected period in .csv format:

Below the table on the right side there is a page numbering and a dropdown list, by means of which the User can select the number of displayed rows, for example, 50 and after that the possibility of vertical scrolling of the page will appear.

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