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Feedback displays information about the used skill and request and response parameters.

At the moment feedback works when using the Assistant through the chat interface, but feedback cannot be connected when using the Assistant through the widget.

The Feedback tab is displayed by clicking the Start feedback button in the Assistant chat and displays information about the feedback: the workflow used and the request and response parameters. Read more 1.9 Chat page

Feedback means to launch systematic replies of the Assistant to the user's request.

By default, the Feedback tab is opened in read mode.

The Edit mode of the Feedback tab is opened by clicking the Edit button.

Feedback tab in reading mode

Description of the interface elements of the Feedback tab in the reading mode  

The description of the interface elements of the Feedback tab in the reading mode is provided in the table below.

Element name

Description

Button

Edit

If you click on it, the page goes to the editing mode. More details in the requirements for the Feedback tab in the editing mode

Button

Feedback workflow

  • Displays the workflow that will be started when you click the Start feedback in chat with the assistant button
  • If the workflow is not selected, the field displays Not selected
  • The field has a status for the selected workflow:
    • Active if a workflow is selected and the Enable feedback button is enabled
    • Inactive if a workflow is selected and the Enable feedback button is disabled

  • Default - Not selected

Field

User request

  • The input parameter of the workflow specified in the Feedback workflow field is displayed
  • If the workflow is not selected, the field displays Not selected
  • The user request that was sent earlier in the chat after clicking the Start feedback button will be added to the parameter
  • Default - Not selected

Field

Assistant's answer

  • The input parameter of the workflow specified in the Feedback workflow field is displayed.
  • If the workflow is not selected, the field displays Not selected
  • The assistant's response that was sent earlier to the user's chat request after clicking the Start feedback button will be added to the parameter
  • Default - Not selected

Feedback tab in edit mode

If you click on the Edit button, you will be able to edit the Feedback workflow:

  • published workflows with two input parameters of text type are available in the Feedback workflow field
  • the Assistant's response field is filled in automatically after selecting a parameter in the User request field
  • feedback is present only for the Assistant's text responses


Description of the interface elements of the Feedback tab in the editing mode

Element name

Default value \ Available values

Description

Button

Enable feedback button

Default: Off

The button indicates the presence of feedback in the chat:

  • If the workflow in the Feedback workflow field is selected and the button is in Off state, the feedback is not displayed in the chat with the assistant
    If the workflow in the Feedback workflow field is selected and the button is in the On state, the feedback is displayed in the chat with the assistant.

Performs switching on /switching off  the feedback.

Editable if a workflow is selected in the Feedback workflow field

Field with dropdown list

Feedback workflow

Available values:

All user-accessible published workflows that have two text type input parameters.

List of workflow names. workflows with exactly 2 parameters of type string at the start are displayed.

  • The dropdown list displays all published workflows available to the user with two input parameters of text type
  • Only one workflow can be selected
  • For the workflow selected in the Feedback workflow field in the Activity section of the Workflows subsection, deleting or changing the version is not available
  • If a user modifies a workflow in the field, the User request and Assistant response fields are cleared

Field with dropdown list

User request

Available values:

Two input parameters of the selected workflow

Name of the parameter used as a user request

  • The dropdown list displays the input parameters of the workflow specified in the Feedback workflow field
  • If the workflow is not selected, the field is not available.
  • An input parameter is added to the field, which passes the user request that was sent earlier to the chat after clicking the Start feedback button
  • Editable, if a workflow is selected in the Feedback workflow field

Field

Assistant's answer

Available value:

Input parameter not selected in the User request field

The name of the parameter used as the Assistant's response. The field is not editable.

  • An input parameter that was not selected in the User request field is added to the field
  • If the value in the User request field changes, the value in the Assistant's response field changes as well
  • The field specifies the input parameter to which the Assistant's response, which was sent earlier to the user request after pressing the Start feedback button, is passed.

Button

Save

–

Creates and saves feedback information

When the button is clicked, the changes made are saved and the user remains in the Feedback tab in read mode

Button

Cancel

–

Cancels creation/changes

When the button is clicked, the changes made are not saved, the user remains in the Feedback tab in read mode

Field Widget

 

Subheading, displays the relationship of the field below to the setting of anonymous users' interaction with skills in the widget's chat room

To edit the Feedback tab:

  1. The user must log in to ROBIN workflow 2.0.
  2. The system opens the Home page.
  3. The user selects the Assistant section, the Settings page, the Feedback tab.
  4. The user clicks the Edit button.
  5. The page enters edit mode.
  6. The user selects the published workflow in the Feedback workflow field and the input parameters for the User request field.

  7. The user clicks the Save button.

  8. The system checks whether the mandatory fields are filled in and whether the selected workflow exists.

  9. If the check results are positive, the changes are saved, the user remains in the Feedback tab in the read mode.

  10. If there is no access to the workflow, the fields Feedback workflow, User request, Assistant response are cleared. The user remains in the Feedback tab in the edit mode

  11. The system displays a notification:
    Save Error
    The selected workflow is not available for use and proceeds to step 4.

  12. If the User clicks Cancel, the changes made are not saved, the User remains in the Feedback tab in the edit mode,

    The system displays a notification: 

    Save Error
    Required fields are not filled in and proceeds to step 4.

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