11.9 Examples of working with Feedback

To set up feedback, the User needs to:

1. Authorize in ROBIN Process 2.0.
2. Log in to the Home page.
3. Select the Assistant section.
4. Select the Settings subsection.
5. Select the Feedback tab.
6. Click the Edit button to enter the editing mode.
7. Select the published workflow in the Feedback workflow field and the input parameters for the User request field.
8. If the User clicks the Save button, the system checks if the mandatory fields are filled in and if the selected workflow exists.
9. The changes made are saved, the user remains in the Feedback tab in read mode, and the script ends.
10. If there is no access to the workflow, the Feedback workflow, User request, Assistant's response fields are cleared and the selected workflow is not available for use.
11. If the User clicks Cancel button, the changes made are not saved, the user remains in the Feedback tab in read mode.

Working with the screen form

You need to create a workflow that has two parameters of type String in the Start block and create a screen form with two elements Text field.

1. The user enters the Screen Form Editor.
2. Creates a new screen form.
3. Fills in the fields in the modal window.
   
4. Clicks the Create button.
   It transfers two elements Text field and Button element to the field.
   
5. Fills in the parameters for the first element Text field.
   
6. Fills in the parameters for the second element Text field.
   
7. Fills in the parameters of the Button element.
   
8. Publishes the created screen form. 

Project work

1. The user goes to Workflow Constructor, then to My projects and clicks on Create workflow project.
2. Fills in the fields in the Workflow project creation modal window.
   
3. Clicks the Create button.
4. Moves the Screen form block and the Finish block to the workspace. Selects the created screen form and connects the elements to each other.
   
5. Fills in the parameters:
   1. For the Start block, adds two input parameters Request and Response with type string.
      
   2. For the Screen form block, fills the input parameters Request and Response respectively with the Start block.
      
   3. For the Finish block, adds the two output parameters User request and Assistant's response and fills in their values.
      
6. Publishes a draft workflow.

Working with feedback in Smart Search mode

1. A user in the Assistant module goes to Settings and clicks on the Feedback tab.
   
2. Clicks the Edit button.
3. In the edit form:

• • in Feedback workflow selects the published workflow
  • in User request selects the variable
  • The response from the assistant is filled in automatically

        4. Selects to enable the feedback button.

       5. Clicks Save.

Starting feedback

1. A user in the Assistant module enters the Chat.
2. In the selected chat selects the Assistant's response for which he wants to start the Feedback workflow.
3. The user clicks the Start feedback button.
   
4. The Feedback workflow opens in a new chat room.
   
5. Going to the chat with feedback workflow opens the SF configured above, to which the User request and the Assistant's response are passed.
   
6. When the Send button is clicked, a message appears that the Task is completed and the SF becomes unavailable for filling.
   
   
7. A notification is displayed as a pop-up window with a green background:
   Data successfully submitted.
   
8. The Dialogs page captures information on the request.